B1

Medical appointments: booking and changes

What you'll learn

  • Ask for an appointment and give a brief reason for the visit.
  • Give and confirm dates and times for a medical appointment.
  • Reschedule or cancel an appointment politely.

Making a medical appointment usually involves a small set of repeated tasks: asking for a visit, agreeing on a day and time, and changing the plan if necessary. This topic builds on familiar days, dates, and clock times and adds the expressions needed to manage an appointment by phone or at a reception desk.

A brief reason for the visit may also be useful when you book. A short description of the problem is enough when the person arranging the visit only needs to know what kind of appointment you need.

Core appointment words and expressions

These words and short expressions cover the main actions involved in arranging an appointment and the discussions of time that come up during scheduling:

French English
un rendez-vous an appointment
prendre rendez-vous to make an appointment
déplacer un rendez-vous to reschedule an appointment
annuler un rendez-vous to cancel an appointment
confirmer un rendez-vous to confirm an appointment
une disponibilité an available time / availability
un créneau a time slot
être disponible to be available
cette semaine this week
la semaine prochaine next week
le matin in the morning
l'après-midi in the afternoon
plus tôt earlier
plus tard later
si possible if possible
un empêchement something that prevents you from coming

Disponibilité refers to a time when an appointment is possible. Un créneau is a particular slot in the schedule. Plus tôt and plus tard refer to earlier or later when discussing the time of an appointment.

Ask for an appointment

A polite request can identify the doctor, ask about availability, and give a short reason for the visit. These sentences cover the information that commonly matters when you first schedule an appointment:

French English
Bonjour, je voudrais prendre rendez-vous avec le docteur Martin. Hello, I'd like to make an appointment with Dr. Martin.
Vous avez un créneau cette semaine ? Do you have a time slot this week?
C'est pour une douleur au dos. It's for back pain.
J'aimerais un rendez-vous la semaine prochaine, si possible. I'd like an appointment next week, if possible.

Je voudrais and j'aimerais are standard polite ways to make the request by phone or at a reception desk. C'est pour... gives a brief reason for the visit and can be followed by the symptom or problem.

Schedule and confirm dates and times

Scheduling an appointment requires you to state when you are available, accept a proposed time, or ask for a different one. These examples show how to make those choices and confirm what has been agreed:

French English
Je suis disponible lundi matin. I'm available Monday morning.
Mardi à 10 heures, ça me va. Tuesday at 10 works for me.
Je ne suis pas disponible l'après-midi. I'm not available in the afternoon.
Vous avez un créneau plus tôt ? Do you have an earlier time slot?
Donc, c'est bien jeudi 24 à 14 h 30 ? So, it's Thursday the 24th at 2:30 p.m., right?
Oui, je confirme. Yes, I confirm.

Ça me va accepts a proposed time. Je confirme is more explicit and is useful when the day and time have already been stated.

Appointment times in French often use the 24-hour clock. A time written as 14 h 30 is read as two thirty in the afternoon in English.

Change or cancel an appointment

Changing an appointment involves three different actions: saying that you cannot attend, moving the appointment to another time, or canceling it completely. These words and expressions distinguish those actions:

French English
déplacer un rendez-vous to reschedule an appointment
annuler un rendez-vous to cancel an appointment
un empêchement something that prevents you from coming
ne pas pouvoir venir to be unable to come
un autre créneau another time slot
une autre date another date
plus tôt earlier
plus tard later

Déplacer un rendez-vous means keeping the appointment but changing its date or time.

Annuler un rendez-vous means that the appointment will no longer take place.

Un empêchement gives a neutral reason for being unable to attend without explaining the reason in detail.

Use these expressions when you contact the office to explain the problem and arrange the next steps:

French English
J'ai un empêchement et je voudrais déplacer mon rendez-vous. Something has come up, and I'd like to reschedule my appointment.
Je ne peux pas venir à 15 heures. I can't come at 3 p.m.
Est-ce que je peux déplacer mon rendez-vous à jeudi matin ? Can I move my appointment to Thursday morning?
Est-ce qu'il y a un autre créneau cette semaine ? Is there another time slot this week?
Je voudrais un rendez-vous plus tard dans la journée. I'd like an appointment later in the day.
Je voudrais annuler mon rendez-vous de demain. I'd like to cancel my appointment for tomorrow.

When you want another appointment, déplacer makes that clear. Use annuler when you want to cancel without arranging a replacement at the same time.

From learning to practice

When you arrange an appointment by phone, listen closely when the day and time are repeated near the end of the conversation. Check the final date and time before the call ends, especially after changing an appointment or choosing between several available slots.